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How we change what others think, feel, believe and do
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How we change what others think, feel, believe and do |
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Disagreement Interrupt
Techniques > Conversation techniques > Steering the conversation > Disagreement Interrupt Description | Example | Discussion | See also
DescriptionInterrupt with a disagreement of what they have said. Show that you disagree with them. Point out what is wrong about what they have said. It often helps to do so with reasonable emotion and force, showing that you are not just disagreeing for the sake of it. ExampleNo, no, no! That is completely wrong. You have the wrong end of the stick -- what really happened was... That could be wrong, you know. If you look at it this way... Hang on, I don't know who told you that but it is simply not true. What actually happened was... DiscussionWhen you disagree with emotion you are more likely to be allowed to interrupt. We all know that people in an emotional state are less likely to think rationally and that opposition will lead to argument rather than concession. The strength of disagreement also indicates the extent of how wrong the statement of the other person is. Note that it is often easier for the other person to accept what you say if you disagree with what is said rather than the person who said it. If I say 'you are wrong' then I effectively say 'everything about you is wrong' and is more likely to result in them fighting back. See also |
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